Please read this privacy policy carefully to understand how we handle your information. If you do not agree to this privacy policy, please do not use the services. This privacy policy (the Privacy Policy describes the data protection practices of Facexpert Academy B.V. (hereinafter: Facexpert Academy, we, us, or our). This Privacy Policy applies to information that we collect and use about you when you access or use the Facexpert Academy website, mobile application, or other online or mobile service that links to or otherwise presents this Privacy Policy to you. We refer to these products and services collectively as the Services. 

Information we collect

We collect information about you through the means discussed below. Please note that we need certain types of information so that we can provide the Services to you. If you do not provide us with such information, or ask us to delete it, you may no longer be able to access or use our Services. 

1. Information you provide to us

We collect a variety of information that you provide directly to us. For example, we collect information from you through:

the Services you use or processing your orders;

requests or questions you submit to us via online forms, email, or otherwise;

your participation in surveys and questionnaires;

any reviews that you submit about the Services;

account registration and administration of your account;

uploads or posts to the Services;

requests for customer support and technical assistance.

Information about you. While parts of the Services may not require you to provide any information that can directly identify you by name (such as if you choose to browse the website without logging in), the specific types of information we collect will depend upon the Services you use, how you use them, and the information you choose to provide. The types of data we collect directly from you includes:

email address;


log–in credentials, if you create a Facexpert Academy account;

billing information, such as shipping address of a gift card recipient, credit or debit card number, verification number, zip code and expiration date;

information about purchases or other transactions with us;

information about your customer service interactions with us;

demographic information such as your gender or other information you choose to provide as part of your Facexpert Academy profile;

user–generated content you provide to us, such as when you comment on content on the Services, respond to a survey request or review a Master Course or online subscription;

Master Courses in which you enroll;

any other information you choose to directly provide to us in connection with your use of the Services.

Information about others. If you request that your purchase be provided to someone other than yourself (such as a Master Course participant or gift voucher recipient), we use the information you provide about the other person to make the reservation or fulfill the shipment. 

2. Information we collect through automated means

When you use our Services, we collect certain information as described in this section. As discussed further below, we and our service providers (which are third-party companies that work on our behalf) may use a variety of technologies, including cookies and similar tools, to assist in collecting this information. 

Websites. When you use our website, we may collect and analyze information such as your IP address, browser types, browser language, operating system, software and hardware attributes (including device IDs) referring and exit pages and URLs, the number of clicks, pages viewed and the order of those pages, date and time of use, content watched, total minutes watched, error logs, and other similar information about how you use the website.

Mobile Applications. When you use an Facexpert Academy mobile application or software ("app"), we automatically receive certain information about the mobile phone, tablet, or computer used to access the app, including device identifiers, IP address, operating system, version, Internet service provider, browser type, domain name and other similar information, whether and when you update the app, date and time of use, content watched, total minutes watched, error logs, and other similar information about how you use the app.

Location Information. When you use the Services, we and our service providers may automatically collect general location information (e.g., IP address, city/state and/or postal code associated with an IP address, city/state) from your computer or mobile device. 

3. Information we collect from social media and other content platforms

If you access the Services through a third–party connection or log–in (e.g., through a social network like Facebook or Google), you may allow us to have access to and store certain information from your social network profile. This can include your name, gender, profile picture, your “likes” and check-ins, and your list of friends, depending on your settings on such services. 

If you do not wish to have this information shared, do not use a social networking connection to access the Services. For a description of how social networking sites handle your information, please refer to their privacy policies and terms of use, which may permit you to modify your privacy settings.

You may also have the option of posting your Services activities to social networking services when you access content through the Services (for example, you may post to Instagram that you successfully completed a Master Course); you acknowledge that if you choose to use this feature, your friends, followers and subscribers on any social networking service you have enabled will be able to view such activity. 

4. Information we collect from others

We may receive additional information such as demographic and statistical information from third parties, such as business partners, marketers, researchers, analysts, and other parties that we may attribute to you based on your assignment to certain statistical groups. We use this information to supplement the information that we collect directly from you in order to derive your possible interests and to provide more relevant experiences for you and improve our products, analytics, and advertising.

How we use your information

We, or our service providers, use your information for various purposes depending on the types of information we have collected from and about you, in order to:

complete a purchase or provide the Services you have requested, including invoicing and accounting;

respond to your request for information and provide you with more effective and efficient customer service;

provide you with updates and information about Master Courses or online subscriptions in which you have enrolled;

contact you by email, postal mail, or phone regarding Facexpert Academy and third-party products, services, surveys, research studies, promotions, special events and other subjects that we think may be of interest to you;

customize the advertising and content you see on the Services;

help us better understand your interests and needs, and improve the Services, including through research and reports, and test and create new products, features, and services;

secure our websites and applications, and resolve app crashes and other issues being reported;

comply with any procedures, laws, and regulations which apply to us where it is necessary for our legitimate interests or the legitimate interests of others;

establish, exercise, or defend our legal rights where it is necessary for our legitimate interests or the legitimate interests of others. 

Combined Information. For the purposes discussed in this Privacy Policy, we may combine the information that we collect through the Services with information that we receive from other sources, both online and offline, and use such combined information in accordance with this Privacy Policy. 

Aggregate/Anonymous Data. We may aggregate and/or anonymize any information collected through the Services so that such information can no longer be linked to you or your device. We may use such information for any purpose, including without limitation for research and marketing purposes, and may also share such data with any third parties, including advertisers, promotional partners, and sponsors. 

Cookies and similar technologies

To collect the information in the second section above, we and our service providers may use Internet server logs, cookies, tracking pixels, and other similar tracking technologies. We use these technologies in order to offer you a more tailored experience in the future, by understanding and remembering your particular browsing preferences. Cookies are small text files that are placed on your computer or mobile device when you visit a site that enable us to: (i) recognize your computer; (ii) store your preferences and settings; (iii) understand the web pages of the Services you have visited; (iv) enhance your user experience by delivering and measuring the effectiveness of content and advertising tailored to your interests; (v) perform searches and analytics; and (vi) assist with security and administrative functions. Some cookies are placed in your browser cache while those associated with Flash technologies are stored with your Adobe Flash Player files. As we adopt additional technologies, we may also gather information through other methods. Please note that you can change your settings to notify you when a cookie is being set or updated or to block cookies altogether. Please consult the “Help” section of your browser for more information (e.g., Internet Explorer; Google Chrome; Mozilla Firefox; or Apple Safari). You can also manage the use of Flash technologies, including flash cookies and local storage objects, with the Flash management tools available at Adobe's website. Please note that by blocking, disabling, or managing any or all cookies, you may not have access to certain features or offerings of the Services. For more information about our use of cookies, please see our Cookie Policy. 

Online analytics and advertising

1. Analytics

We may use third—party web analytics services (such as those of Google Analytics) on our Services to collect and analyze usage information through cookies and similar tools; engage in auditing, research, or reporting; assist with fraud prevention; and provide certain features to you. To prevent Google Analytics from using your information for analytics, you may install the Google Analytics Opt-out Browser Add-on by clicking here. If you receive email from us, we may use certain analytics tools, such as clear GIFs to capture data such as when you open our message or click on any links or banners our email contains. This data allows us to gauge the effectiveness of our communications and marketing campaigns. 

2. Online advertising

The Services may integrate third—party advertising technologies that allow for the delivery of relevant content and advertising on the Services, as well as on other websites you visit and other applications you use. The ads may be based on various factors such as the content of the page you are visiting, information you enter such as your age and gender, your searches, demographic data, user-generated content, and other information we collect from you. These ads may be based on your current activity or your activity over time and across other websites and online services and may be tailored to your interests. Third parties may also place cookies or other tracking technologies on your computer, mobile phone, or other device to collect information about you as discussed above. These third parties (e.g., ad networks and ad servers such as Google Analytics, DoubleClick and others) may also serve tailored ads to you as you use the Internet and Internet-connected applications, and access their own cookies or other tracking technologies on your computer, mobile phone, or other device you use to access the Services to assist in this activity. We neither have access to, nor does this Privacy Policy govern, the use of cookies or other tracking technologies that may be placed on your device you use to access the Services by such non—affiliated third parties. If you are interested in more information about tailored browser advertising and how you can generally control cookies from being put on your computer to deliver tailored advertising, you may visit the Network Advertising Initiative’s Consumer Opt-Out link to opt—out of receiving tailored advertising from companies that participate in those programs. To opt out of Google Analytics for display advertising or customize Google display network ads, visit the Google Ads Settings page. We do not control these opt—out links or whether any particular company chooses to participate in these opt-out programs. We are not responsible for any choices you make using these mechanisms or the continued availability or accuracy of these mechanisms. Please note that if you exercise the choices above, you will still see advertising when you use the Services, but it will not be tailored to you based on your online behavior over time. 

3. Notice concerning do not track

Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. We are committed to providing you with meaningful choices about the information collected on our Website for third party purposes, and that is why we provide the variety of opt-out mechanisms listed above. However, we do not currently recognize or respond to browser-initiated DNT signals. To learn more about Do Not Track, you can do so here. 

How we share and disclose your information

Facexpert Academy will share your information in the following ways:

Affiliates and Subsidiaries. We may share information we collect within the Facexpert Academy family of companies to deliver products and services to you, ensure a consistent level of service, and enhance our products, services, and your customer experience.

Service Providers. We may provide access to or share your information with select third parties who perform services on our behalf. They may have access to perform these services but are prohibited from using your information for other purposes. They may provide a variety of services to us, including billing, sales, marketing, product content and features, advertising, analytics, research, customer service, data storage, security, fraud prevention, payment processing, and legal services.

Protection of Facexpert Academy and Others. By using the Services, you acknowledge and agree that we may access, retain and disclose the information we collect and maintain about you if required to do so by law or in a good faith belief that such access, retention or disclosure is reasonably necessary to: (a) comply with legal process (e.g. a subpoena or court order); (b) enforce our Terms of Service, this Privacy Policy, or other contracts with you, including investigation of potential violations thereof; (c) respond to claims that any content violates the rights of third parties; (d) respond to your requests for customer service; and/or (e) protect the rights, property or personal safety of Facexpert Academy, its agents and affiliates, its users and/or the public. This includes exchanging information with other companies and organizations for fraud protection, and spam/malware prevention, and similar purposes. 

Business Transfers. As we continue to develop our business, we may buy, merge, or partner with other companies. In such transactions (including in contemplation of such transactions), user information may be among the transferred assets. If a portion or all of our assets are sold or transferred to a third—party, customer information (including your email address) would likely be one of the transferred business assets. If such transfer is subject to additional mandatory restrictions under applicable laws, we will comply with such restrictions.

Public Forums. Certain features of our future Services may make it possible for you to share comments publicly with other users. Any information that you submit through such features is not confidential, and we may use it for any purpose (including in testimonials or other marketing materials). Any information you post openly in these ways will be available to the public at large and potentially accessible through third—party search engines. Accordingly, please take care when using these features.

Aggregate/Anonymous Information. From time to time, we may share Aggregate/Anonymous Information about use of the Services, such as by publishing a report on usage trends. The sharing of such data is unrestricted. 

Retention of your information

We keep your information for no longer than necessary for the purposes for which it is processed. The length of time for which we retain information depends on the purposes for which we collected and use it and/or as required to comply with applicable laws. 

How we protect your information

Facexpert Academy takes technical and organizational security measures to protect the information provided via the Services from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or email transmission is ever fully secure or error free. Please keep this in mind when disclosing any information to Facexpert Academy via the Internet. 

Data subject rights and obligations

Depending on your jurisdiction of residence, you may have certain rights with respect to your information as further described in this section. 

1. Your legal rights

If you would like further information in relation to your legal rights under applicable law or would like to exercise any of them, please contact us using the information in the “Contact Us” section below at any time. Your local laws (e.g., in the EU) may permit you to request that we: provide access to and/or a copy of certain information we hold about you; prevent the processing of your information for direct-marketing purposes (including any direct marketing processing based on profiling); update information which is out of date or incorrect; delete certain information which we are holding about you; restrict the way that we process and disclose certain of your information; transfer your information to a third party provider of services; revoke your consent for the processing of your information. We will consider all requests and provide our response within the time period stated by applicable law. Please note, however, that certain information may be exempt from such requests in some circumstances, which may include if we need to keep processing your information for our legitimate interests or to comply with a legal obligation. We may request you provide us with information necessary to confirm your identity before responding to your request. 

2. Marketing communications and sharing

You may instruct us not to use your contact information to contact you by email, postal mail, or phone regarding products, services, promotions and special events that might appeal to your interests by contacting us using the information below. In commercial email messages, you can also opt out by following the instructions located at the bottom of such emails. Please note that, regardless of your request, we may still use and share certain information as permitted by applicable law. For example, you may not opt out of certain operational emails, such as those reflecting our relationship or transactions with you, or important notifications regarding Master Courses in which you are enrolled. 

Legal bases for use of your information

The legal bases for using your information as set out in this Privacy Policy are as follows: where use of your information is necessary to perform our obligations under a contract with you (for example, to comply with: the terms of service of our Website which you accept by browsing the Website or registering; and/or our contract to provide our Services to you); where use of your information is necessary for our legitimate interests or the legitimate interests of others (for example, to provide security for our website and applications; operate our business and our Services; make and receive payments; comply with legal requirements and defend our legal rights; prevent fraud and to know the customer to whom we are providing Services); where we are required to process information in accordance with an EU Member State legal obligation; or where we have your consent, in accordance with applicable law. 

Changes to our Privacy Policy

We reserve the right to amend this Privacy Policy at any time to reflect changes in the law, our data collection and use practices, the features of our Services, or advances in technology. We will make the revised Privacy Policy accessible through the Services, so you should review the Privacy Policy periodically. You can know if the Privacy Policy has changed since the last time you reviewed it by checking the “Effective Date" included at the beginning of the document. If we make a material change to the Policy, you will be provided with appropriate notice in accordance with legal requirements. By continuing to use the Services, you are confirming that you have read and understood the latest version of this Privacy Policy. 

Contact us

Please feel free to contact us if you have any questions about Facexpert Academy’s Privacy Policy or the information practices of the Services. You may contact us to our email:


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This Cookies Notice (the Notice) explains how FACEXPERT Academy. (FACEXPERT Academy, we, us, or our) uses cookies and similar technology to recognize you when you use our website, mobile application, or other online or mobile service at: It explains what these technologies are and why we use them, as well as your rights to control our use of them.

This Notice explains:

what are cookies are;

the types of information collected and reasons for collection;

the types of cookies we use;

the duration of storage of cookies on your device;

cookie management;

consequences of deactivation of all cookies;

changes to the Notice;

how to contact us.

What are Cookies?

Cookies are small text files that are placed on your computer or mobile device when you visit a site, that enable us to, among other things; (i) recognize your computer; (ii) store your preferences and settings; (iii) understand the web pages of the Website you have visited; (iv) enhance your user experience by delivering and measuring the effectiveness of content and advertising tailored to your interests; (v) perform searches and analytics; and (vi) assist with security and administrative functions. They are then returned to the original website on each subsequent visit or to any other website that recognizes them. For more information on cookies, go to

The term Cookie is used in this Notice in the broad sense to include all similar techniques and technology, including web beacons, tracking pixels, and log files. For more information on these additional tools, see our glossary below.

Types of Information Collected and Reasons for Collection

Cookies help us to better understand your expectations of our Website and, as a result, allow us, among other strategies, to offer our visitors a pleasant and sustainable experience. Here are examples of the types of information that we collect through Cookies:

the number of users visiting the Website, the frequency with which the Website was viewed, the pages viewed, the clicks made on the Website and the total duration of navigation on the Website;

the name of the website visited prior to the FACEXPERT Academy Website;

whether you are visiting our Website for the first time or not;

your viewing preferences (e.g. layout, sizing preferences, language etc.);

your purchases and your orders; and

your user name, your password, the type of browser used and your IP address, so that we can identify you during your next visits.

In addition, Cookies allow us to do the following:

customize your visit; we may use information collected during your visit to facilitate your next visit to our Website;

customize the advertising and marketing messages that appear on the Website, whether ours or those of third parties; and

analyse customer trends; we may compile information

Types of Cookies We May Use

We may use first–party and third–party Cookies for several reasons. Some Cookies are required for technical reasons in order for our Website to operate, and we refer to these as "essential" or "strictly necessary" Cookies. Other Cookies enable us to track and target the interests of our users and to enhance the experience on our Website. Third parties also serve cookies through our Website for advertising, analytics and other purposes. The specific types of first and third party Cookies served through our Website and the purposes they perform are described in more detail below.

1 .  First–party Cookies

These cookies are created by FACEXPERT Academy. They are, for the most part, used to allow you to browse our Website and use its features. First–party cookies include:

Essential Website Cookies. These Cookies are strictly necessary to provide you with services available through our Website and to use some of its features, such as access to secure areas.

Functional Cookies. These Cookies allow you to browse our Website or benefit from some of its features, such as memorizing language preferences or placing orders online.

Functional Cookies. These Cookies allow us to collect statistics (aggregated and anonymous) on the usage of the Website by you and other visitors. This information helps us improve the features offered on the Website.

2 .  Third–party Cookies

In addition to our proprietary Cookies, some third—party and affiliated companies may place Cookies on your computer, access them and associate web beacons with them. These Cookies enable third-party features or functionalities to be provided on or through the Website. The parties that set these third—party Cookies can recognize your device both when it visits our Website and also when it visits certain other websites. Third–party cookies include:

Functional Cookies. These Cookies are defined by third parties who support our Site and they allow you to use useful services and features, such as instant messaging support.

Online Behavioral Advertising Cookies. These Cookies are defined by our advertising partners and collect data about your browsing habits, as well as your preferences for products and services. This information allows FACEXPERT Academy and the ad networks that we work with to display relevant ads on the most relevant pages of partner sites and the FACEXPERT Academy Website. For example, third parties or affiliates.

Duration of Storage of Cookies on Your Device

The duration of storage of Cookies on your device may vary, depending on the category to which they belong: temporary or permanent.

1.  Temporary Cookies

We use temporary Cookies on all of our secure pages to assign and register a session ID. This identifier is also used for internal reporting purposes. It does not allow us to identify you personally by name and this type of Cookie does not leave any information recoverable on your hard drive. Most of our proprietary Cookies fall into this category and expire when you close your internet browser.

2.  Permanent Cookies

Our first–party Cookies and third–party Cookies are permanent Cookies. They allow us to understand visitors' browsing behavior over a longer period of time or to provide you with additional features related to your Website customization requests and the content that you have saved or stored. They can stay on your computer for 24 hours, a week or several years, depending on their function. This means that these Cookies survive after your browser is closed and can be used by our Website to recognize your computer when you re–open your browser later.

Cookie Management

We only place Cookies on your device after you give us permission. If you do not want to receive some of the categories of Cookies used on our Website, you can use the means described below to disable them. Note, however, that we will still need to set a Cookie on your device to remember your preferences when you visit our Website again from a single browser.

At the moment, it is technically impossible for you to synchronize your settings between your browsers and your devices (your computer or your smartphone). You must set them on each browser/device that you currently use and each time you use a new browser or device.

You can decide whether to accept or reject Cookies. You can exercise your Cookie preferences by managing Cookies from your web browser. As the means by which to activate or deactivate Cookies varies from one web browser to another, you should visit your web browser's help menu for more information on Cookie preferences. You can also configure your browser at any time to be notified of the receipt of a Cookie, so that you can decide whether you want to accept it or not. Cookies do not under any circumstances read the data from your hard drive and you can delete them from your computer at any time. You can also manage the use of Flash technologies, including flash cookies and local storage objects with the Flash management tools available at Adobe's website.

In addition, most advertising networks

 offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit

Consequences of Deactivation of All Cookies

If you choose to deactivate all Cookies, you may continue to use certain parts of our Website. However, some useful features may not work anymore.

Please note that if you have disabled one or more Cookies, we may continue to use the information that was collected by such Cookies before they were deactivated. However, we will cease to collect any information via the opted–out Cookie once a Cookie has been deactivated.

Changes to the Cookie Notice

This Notice may be revised occasionally and in accordance with legal requirements. Any changes made will be reflected on this Website. This Notice is specific to FACEXPERT Academy operations and applies to information that you provide online, as well as other means. Please re– visit this Notice regularly to stay informed about our use of Cookies. If you have any questions, please contact us as explained below.

Contact Us

If you have questions about the use of Cookies on our Website, do not hesitate to contact us by email at: You will also find more general information about the types of personal data we collect about you and how you may exercise your data privacy rights in our Privacy Policy that can be found at:


Cookies are text files that contain information and are downloaded to your computer or mobile device when you visit a website. They are then returned to the original website each subsequent visit or to any other website that recognizes them.

Log files are web server files (storing information such as domain names or IP addresses, URLs, the http response code, the website from which you access ours and/or the date and length of your visit) that are created automatically when a user visits a site.

Some pages of our website may contain web beacons (also known as ‘Internet beacons’, ‘web beacons’ or invisible GIFs’). A web beacon is an electronic image usually composed of a single pixel. It can be placed on a web page or in an email to transmit information, including personal data such as the IP address of the computer that downloaded the page in question, the URL of the page, the time of consultation of the page and the type of browser used, as well as the data contained in the cookies sent by a third party.

This website makes use of cookies. Please see our privacy policy for details.